REFUND POLICY
Fair help when something does not work.
How to request help or a refund for one-time Cozy Pet premium content.
Digital purchases
Premium companions, rooms, and the Complete Cozy Pack are digital, one-time purchases. They are not subscriptions.
Technical problems and duplicate charges
Contact kitestudio.dev@gmail.com within 14 days if you were charged more than once or if a verified technical problem prevents activation and KiteStudio cannot resolve it. Include the order number, payment provider, checkout email, and a short description. Never send payment-card details or publish a License Key.
Eligibility and processing
Refund eligibility may be limited after digital content has been activated, except where applicable consumer law requires otherwise. Approved new-purchase refunds are processed by Lemon Squeezy to the original payment method. Legacy Gumroad Complete Cozy Pack purchases remain subject to Gumroad's applicable process. Provider processing times, fraud checks, taxes, currency conversion, and mandatory consumer-protection rules may apply.
Access after a refund
When a refund is approved, the related License Key is disabled as part of the refund process. Cozy Pet checks remote license status at startup and when purchases are refreshed. Disabled, invalid, refunded, disputed, or charged-back purchases do not retain premium access after that online check.
Consumer rights
Please contact support before opening a payment dispute so duplicate-charge or activation issues can be investigated promptly. Nothing in this policy limits rights that cannot be waived under applicable law.